Got Questions?
We’ve Got Answers.
Find everything you need to know about deposits, accounts, and gameplay - all in one place.
All Questions
Draw & Deposit
Online Gambling
Payment Methods
Support
AccountWho is eligible to play on Spartans?
Players must be of legal gambling age in their jurisdiction and must complete an age verification process during registration to comply with regulations and ensure responsible gaming.
How do I create an account?
Click “Sign Up” and fill in the registration form.
How secure is my personal and financial information?
Your data is protected with advanced SSL encryption and strict security protocols. We are committed to safeguarding your privacy and ensuring all transactions are secure.
How do I set limits or self-exclude?
We offer responsible gambling tools such as Self-Exclusion. This feature help you manage your play and take breaks when needed.
What should I do if I forget my password?
Use the “Forgot Password” link on the login page and follow the instructions to reset your password securely.
Why do you require identity verification?
To comply with legal requirements, prevent underage gambling, and ensure player safety, we require photographic identification during registration and for certain transactions.
Can I have more than one account?
No, each player is allowed only one account. Multiple accounts are not permitted and may lead to suspension or closure.
Can I convert or change my crypto or fiat currency on Spartans?
No, it is not possible to convert or exchange crypto or fiat currencies within Spartans.
What does "balance displayed in" mean before entering casino games?
You can pick any available currency, and all your bets will be placed and bet amount limits will be based on that currency.
What does “View In Currency” do and how do I change it?
It shows your balances, bets, and history in your chosen currency for easy reading. Pick a new one from the “View In Currency” dropdown in settings (Profile >Account Preferences > View In Currency )- no impact on your real wallet. This feature is not available for the sportsbook yet, however we are working on it.
Are there limits on how much I can deposit or withdraw?
Yes, there are minimum and maximum deposit and withdrawal limits, which vary depending on your chosen payment method and jurisdiction. Visit our payments page for details.
What is the deposit processing time?
Deposit processing times vary depending on the cryptocurrency and its blockchain network. Fiat deposit times may also vary depending on the payment method used.
Is online gambling legal at Spartans?
Online gambling is legal in many regions but subject to local laws and licensing requirements. Our site operates only in jurisdictions where online gambling is permitted and fully regulated by the appropriate authorities.
Why didn’t I receive my free bet?
Free bets are subject to specific criteria, such as using the correct payment method or betting on eligible markets. Make sure you meet all the terms and conditions of the promotion.
How do I know the games are fair?
All games use certified random number generators (RNGs) and are regularly audited by independent agencies to ensure fairness and transparency.
How does CashRake work?
CashRake is calculated based on your total deposits. For example, if you deposit $100, you receive a CashRake limit of $33. If you make an additional $100 deposit, your CashRake limit increases accordingly, bringing your total limit to $66. The more you deposit, the higher your CashRake limit becomes.
What payment methods are available at Spartans?
We accept crypto currencies and Fiat deposit methods. Check our cashier section for the full list and details on deposit and withdrawal processes.
How can I contact support?
Our customer support team is available 24/7 via live chat or, email to assist with any questions or concerns.
How do I make a complaint?
If you have a complaint, contact our customer support team first. If your issue is not resolved, you may escalate it to the relevant regulatory authority or independent adjudication service.
I entered my password or 2FA code incorrectly several times, and now I can’t log in. What should I do?
Your account is temporarily locked for 5 minutes for security. Please wait for the timer to expire before trying again or resetting your password.